Novel Threads Embroidery & Tees Custom garment embroidery, printing & gift items

Refund and Return Policy

We carefully check every product before it leaves the location to guarantee that the product will be shipped to you in the very best quality.

Although personalized products cannot be refunded, we certainly want you to be happy with your purchase, so please let us know if you have any concerns about your order.

Please contact us if you need to return a product. If return is agreed upon, the buyer has 7 days to return the item in the same new condition (the buyer pays shipping fees). The item will be refunded as soon as the item is received.

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